... They are simply too busy doling out their hard earned money (a/k/a my premiums) on lobbying against healthcare reform:
botox injection or a pack of birth control pills should ever be permitted to run a healthcare company or hold a government position that effects healthcare.
What has brought on my latest rant: In August Oxford UnitedHealth sent us a monthly invoice that was about $9,000 more than the company's regular bill. The number bore no relation to anything: it wasn't twice as much, one and a half times as much, not an extra person or two. Odd. So I call Oxford and after TWO HOURS they decide that they had no rational reason for this "adjustment" to our bill. So I paid what they told me to (our normal premium) and documented this with multiple letters and emails.
Fast forward to this Friday morning. I get a call from CVS.com advising that although Eliza's doctor's office had finally sent in the information for preauthorization of her formula, that our policy had been cancelled as of August 31, 2009 for non-payment of premium. Hmmm. We paid the premium, check was cashed and all. Apparently some nitwit at Oxford UnitedHealth Group had simply seen that I had paid less than what his computer showed and without batting an eye cancelled our group policy. Sweet. So after another TWO HOURS on the phone with Oxford UnitedHealth Group, they decided that yes, in fact our policy had been timely and fully paid and they conceded that it is ILLEGAL in New York to cancel a policy for non-payment of premium without notice. So they nicely reinstated our health coverage back to August 31.
While I am sure they were waiting for me to whimper with joy at their benevolence, they mentioned that it would however take up to 96 hours for Medco to get around to reinstating coverage. Not what I wanted to hear since I had a pending pharmacy order of about $700. No real reason was offered as to this delay in our pharmacy benefit being reinstated, other than "these things take time." They suggested that if Eliza really needed the pending order, that I pay out of pocket, submit a claim and they would reimburse me in 3 to 6 months.
And there are people out there who don't think we need healthcare reform?